CASE FILE Deployment Β§1/6

Operation

DEPLOY A CHAT WIDGET
Classification EYES ONLY
Subject area SEQUENTIAL
Document date β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆ
Distribution RESTRICTED

Real Case Β· The Question

In 2012 a trading firm pushed one bad deploy and lost $440 million in 45 minutes. Your JARVIS works on your laptop β€” what has to be true before you let real users near it?

What breaks in the wild?

  • Have you ever shown off something you made and watched it break? What happened?
  • What's the difference between 'works for me' and 'works for everyone'?
  • What goes wrong when lots of people use a thing at once?
  • What would you check before letting strangers use your app?
  • What's your guess for the most common reason a launch fails?
  • Whose fault is it when software breaks for a user β€” and whose job to prevent it?